1. Why can’t I change the information on the Facility Profile page?
You can change the information that does not require an amendment or new application by going to the Update Facility Information page. When you save the revisions that you make on the Update Facility Information page, the Facility Profile page will be updated.
Note: Owners can update facility information by clicking the pencil icon for that facility from the home page. Then select Update Facility Information.
2. How do I change the information on the Update Facility Information page?
You can click and edit (revise, add, or delete) information in the spaces below the headings where the information is displayed. If there is a check box or button, click on the check box or button to select or remove that item.
3. What does it mean when the e-mail address is disabled on the Update Facility Information page?
This means that a delivery failure notice was received when a recent e-mail was sent to the address(es) listed. You must update the Primary E-mail Address and may update or remove any secondary e-mail addresses.
4. How do I add a new director?
First, verify that the new director meets the credential requirements, which can be found in Rule 591-1-1-.31(1)(b)3. of the Bright from the Start Rules for Child Care Learning Centers.
Go to the Update Facility Information page, edit the director name and contact information and save. Then, on the Director Comprehensive Background Check Verification page, enter the date of birth and last four digits of the Social Security Number for the new director. A director must have a satisfactory fingerprint comprehensive background check determination from DECAL before beginning work. If a satisfactory comprehensive background check is NOT on file for the new director, your licensing consultant will be notified by e-mail.
Note: Any employee without a satisfactory comprehensive background check is not permitted on the premises while children are present.
5. I received a message that the new director does not have a satisfactory fingerprint comprehensive background check on file. What should I do?
You should take immediate action because any employee without a satisfactory comprehensive background check is not permitted on the premises while children are present.
Go to http://decal.ga.gov/ChildCareServices/CriminalRecordsCheck.aspx for Livescan fingerprint instructions and information about comprehensive background check requirements. Contact your licensing consultant or call 404-657-5562 to speak to an intake consultant if you have questions.
6. How do I change my e-mail address?
If you are not a Georgia’s Pre-K provider, log in to DECAL KOALA, go to Update Facility Information page and update the e-mail address.
If you are a Georgia’s Pre-K provider, update the site e-mail address in PANDA and this will update the facility e-mail address in DECAL KOALA the next day.
You can change the Owner e-mail address on the Update Contact Information page.
To change the primary, or a secondary e-mail address for a facility, go to Update Facility Information, where you can update e-mail addresses.
7. I am a Georgia’s Pre-K provider. When I want/need to update information, should I use PANDA or the Update Facility Information process in DECAL KOALA?
Any information you currently update in PANDA, you should continue to update in PANDA, and the changes will automatically appear in DECAL KOALA the next day. You can update any additional information on the Update Facility Information page in DECAL KOALA.
8. What do I do if the information is wrong on the Update Facility Information page?
You can edit (delete or correct) the information on the Update Facility Information page by following the process explained in the FAQs above.